Absolutely Impressed with the quality of the hat itself, the quality of the custom made emblem they affix to the hat and the quality/finish of the rivets they use to secure it to the hat. From the get-go, I had a few questions before ordering which they answered in record time to help guide me and my decisions. I placed the order on 4/10, hat got made and shipped by 4/13 and was on my doorstep on 4/16! Granted I only ordered 1 hat to be made, but I'm still impressed it got turned around and delivered so quickly. To boot, you get notifications Every step of the process. (order confirm, date it ships confirm, date it's out for delivery, when its finally delivered, tracking number) I only ordered 1 just to test this company out, but I'm happy to say I'll be back to buy more very soon for employees and a few friends/family (who've all complimented the look and quality) Nicely done City Locs!