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CityLocs Brand Return Policy

All Custom items are "FINAL SALE"

We try to answer all emails within 24 hours of receipt. 

We would like all our orders to be perfect for you, however, sometimes we all make mistakes (including us!)

All returns are subject to an approval process to receive a RMA number. Some returns maybe rejected if items are in poor conditon or are personalized. 

For any manufacturing errors, you may return items in new condition for exchange or full refund. 

Customized items can not be returned unless there is a manufacturing error or defect on the item. Only in exchange for the same item upon approval. 

Non-Customized items can be returned for a full refund or exchange (only if unused and in new condition.) Please note You will be responsible for covering the shipping costs to return your item(s)

All refunds and exchange items must be returned within 30 days of receipt.  Please provide supporting images and order numbers to for our customer support team to review your inquiries.  


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